PEMANFAATAN KECERDASAN BUATAN DALAM LAYANAN KESEHATAN: PELUANG DAN TANTANGAN BAGI TENAGA KESEHATAN DAN MASYARAKAT
The Utilization of Artificial Intelligence in Healthcare Services: Opportunities and Challenges for Healthcare Professionals and Society
Keywords:
artificial intelligence, healthcare services, healthcare professionals, society, literature reviewAbstract
The rapid development of Artificial Intelligence (AI) has significantly transformed healthcare services by improving diagnostic accuracy, service efficiency, and clinical decision-making. This study aims to examine the utilization of AI in healthcare services and identify its opportunities and challenges for healthcare professionals and society. This research employed a literature review method by analyzing scientific articles published between 2020 and 2025 from Scopus, PubMed, ScienceDirect, SpringerLink, and Google Scholar databases. The findings indicate that AI offers various opportunities, including enhancing diagnostic accuracy, supporting clinical decision support systems, reducing administrative workloads for healthcare professionals, and expanding public access to healthcare through telemedicine and digital health applications. However, the implementation of AI also faces several challenges, including patient data privacy, algorithmic bias, ethical concerns, regulatory issues, and the readiness of healthcare professionals. Therefore, successful AI implementation requires effective governance, clear regulations, and improved digital competencies among healthcare professionals to ensure safe, effective, and responsible healthcare services.
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